Open door policy

At work we have what is known as an open door policy. Employees can come and talk to their supervisor anytime with out fear of retribution or punishment. I wish government had an open door too.
I will say that as a general rule our city staff are exemplary about offering help and providing information to the people. They truly are a citizens best friend if you need information or assistance. The problem is that few citizens are comfortable going to city hall to ask for help or they are not sure what is available to them if they were to go. It is a little like the library, lots of books and a great librarian but the Internet is really easier.
The open door policy starts to fail when you get to the elected officials. During election time all the candidates are willing to come and talk and answer all your questions. They will spend hours and even days knocking on doors trying to get the opportunity to spend a few minutes with you. Now that the election is over I am a little disenfranchised with their level of response to the people.
I have sent 2 emails to each of our city council members over the last week and not a single one responded. I would have understood a response saying they were busy, they were washing their hair or even that they already had plans but all I have to show for my effort is an empty inbox.
Mayor Ibershof is the one exception to this. He and I have sent several emails back and forth and he seems genuinely concerned about getting information to the public. I thank him for this and hope that he can encourage the city council members to reciprocate as well. I am not asking for a huge change in policy, presentation or position. All I am asking is that we open the door.